In ecommerce, service decides as much as the product: a customer who gets no answer goes to the competition. A well-built AI agent serves 24/7, answers with real data from your store and, beyond resolving, sells. Here are five concrete use cases you can launch with Floogos, using multichannel agents connected to your store, your CRM and your logistics.
Post-sale and order status
"Where's my order?" is the most repeated question; automate it:
- The agent checks the real order and shipping status
- OTP verification before sharing order data
- Answers 24/7, without overloading your team
- Fewer repetitive tickets, calmer customers
💡 Tip: connect the agent to your carrier or ERP to give real-time tracking, not a generic answer.
Abandoned cart recovery
An abandoned cart is a sale one message away:
- The agent reaches out via WhatsApp or the customer's channel
- Resolves the doubt that stopped the purchase (shipping, size, payment)
- Offers help in the moment, not a cold email
- Recovers sales that would have been lost
💡 Tip: recovering with conversation converts more than a plain reminder. The objection is resolved right there.
Recommendation and assisted selling
The agent acts as a salesperson who knows your catalog:
- Recommends products based on what the customer wants
- Answers questions on features, compatibility or price
- Suggests add-ons (cross-sell) with judgment
- Guides to checkout
💡 Tip: back the agent with a knowledge base (RAG) of your catalog for precise recommendations.
Stock and availability queries
Answering availability instantly avoids lost sales:
- Real-time stock from your store or ERP
- Notifies when a sold-out product returns
- Checks availability by variant (size, color)
- Avoids frustration from outdated information
💡 Tip: if a product is sold out, let the agent capture the interest and notify when it's back. A recovered lead.
Returns and post-sale (RMA)
Well-handled returns build loyalty; automate the process:
- The agent guides the return process step by step
- Creates the ticket or request in your system
- Reports the refund or exchange status
- Hands off to a human if the case requires it
💡 Tip: an easy return turns a bad experience into a returning customer. Let the agent make it simple.
Bonus: lead capture in every conversation
While it resolves, the agent grows your base:
- Captures contact data naturally
- Records and qualifies it in your CRM
- Segments by interest and channel
- Feeds your campaigns with real leads
💡 Tip: every support conversation is also a capture opportunity. Don't waste it.
Ecommerce agent checklist
Frequently asked questions
Does the agent connect to my store?
Yes. Through workflows it connects to your store, ERP or logistics to answer with real data: order status, stock, prices and availability.
Can it help sell, not just support?
Yes. It recommends products, resolves objections, suggests add-ons and recovers abandoned carts, guiding the customer to checkout.
On which channels does it serve?
On Web, WhatsApp, Telegram and Instagram, with the same agent and continuous memory across channels.
How does it protect customer data?
With OTP verification before exposing sensitive data (like an order with an address), granting access only to the verified customer's data.
In ecommerce, an AI agent isn't just support: it's post-sale that offloads your team, recovery of sales that were slipping away, and a salesperson serving 24/7 across all your channels. Connected to your store and CRM, it resolves with real data and captures leads in every conversation. Start with the use case that generates the most tickets and measure the difference.