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    Retail Sector

    Omnichannel Transformation: 67% More Online Sales

    A retail chain with 45 physical stores and e-commerce presence unified its sales channels and multiplied its results thanks to integration with Floogos.

    67%

    Increase in online sales

    4hrs

    Sync time reduced from 24h

    89%

    Customer satisfaction

    0

    Stock-outs per month

    The Challenge

    This retail chain was losing customers and sales because its online and offline channels operated as separate businesses, without sharing critical information.

    • E-commerce, physical stores, and warehouse with desynchronized inventories
    • Lost sales from showing out-of-stock products as available
    • Manual price update process across multiple channels
    • Inability to offer "buy online, pick up in store" options
    • Fragmented customer data between loyalty and CRM systems
    Retail store
    Analytics dashboard

    The Solution with Floogos

    We implemented an omnichannel integration architecture that connected all company systems, from e-commerce to physical POS and the central warehouse.

    • Omnichannel integration unifying Shopify, POS, and WMS in real-time
    • Inventory synchronization every 15 minutes across all channels
    • Price and promotion automation with instant propagation
    • Fully automated Click & Collect system
    • 360° customer view unifying data from all touchpoints
    "The automated Click & Collect was a game-changer. We went from processing 50 weekly orders to over 800, without increasing staff. Our customers now have a truly unified experience."

    — E-commerce Director

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