- iPaaS
- Integration Platform as a Service: a cloud platform to integrate apps, APIs and systems and automate processes between them. An iPaaS with AI also adds conversational agents and natural-language flow generation.
- Workflow
- The automation flow that connects a trigger with a series of nodes (logic, data and actions) to run a process from start to finish.
- Nodo / Node
- Each building block of a workflow: a trigger, an integration, a decision, a data transformation or an action. Floogos includes 600+ node types.
- Conector / Connector
- The integration with an external app or service (CRM, ERP, messaging, payments…). Floogos offers 500+ connectors, plus the HTTP node for any API.
- Webhook
- A URL that receives events from other systems in real time and triggers a workflow. It is the common way for an external app to "notify" Floogos that something happened.
- RAG
- Retrieval-Augmented Generation: a technique where an AI agent retrieves relevant snippets from your knowledge base (documents, catalog, policies) and answers with them, instead of improvising.
- OTP
- One-Time Password: a single-use code sent to the customer's email or phone to verify their identity before sharing sensitive data in a chat.
- Multiagente / Multi-agent
- A system where several specialized AI agents (sales, support, admin) share a conversation and hand it off to each other based on what the customer needs, with shared context.
- Trigger / Disparador
- The event that starts a workflow: a submitted form, a received webhook, a scheduled time (cron) or a chat message.
- Traza / Trace
- The step-by-step record of a specific workflow run, with the input, output and exact error of each node. Insights aggregate many traces to reveal trends.
