September 14, 2026
MCP vs API: What We Learned Giving an AI Access to Our Own Support Desk
They do not compete. But wiring an assistant into your own tool forces decisions no comparison mentions: permissions, identity and what never goes out unreviewed.
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August 6, 2026
OTP Verification: Protecting Sensitive Data in a Chatbot
Before an agent shares invoices, orders or account data, you must know who's asking. How to implement OTP verification.
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July 9, 2026
AI Agent Teams with Handoff: Sales, Support and Admin
Build a team of specialized agents that hand the conversation to each other, with shared context and without the customer noticing.
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June 25, 2026
Multichannel Chatbot with Memory: Web, Telegram, WhatsApp and Instagram
One agent that serves every channel and remembers each customer across messages, visits and platforms.
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June 18, 2026
AI Agents for Customer Service on WhatsApp: 2026 Guide
Set up an AI agent that serves on WhatsApp 24/7 with memory, real data, OTP verification and human handoff. A step-by-step guide.
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