Telegram bot to check an order status

The customer types /pedido PED-1001 and the bot answers with the status read from a Data Store.

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Everything is created inactive in a new folder of your account. Nothing runs until you activate it, and you can undo it for 24 hours.

Workflow diagram: Telegram bot to check an order status

What it does

Post-sales self-service on Telegram. The customer types /pedido PED-1001; the workflow looks that number up in the pedidos Data Store (each row key is the order number) and replies with the status, amount and date. If the number is missing or the order does not exist, the bot explains how to use the command.

What you need: a Telegram bot (@BotFather) and the pedidos Data Store with rows that include estado, total and fecha. You can feed it from your shop with a workflow using the Data Store Add node.

How to use it: install the template, paste the token into the trigger and the Telegram credentials and activate the workflow.

How to set it up

1
Connect the telegram credential
This template uses telegram in: Responder pedido, Responder uso. Create or pick the credential and assign it in those nodes.
2
Feed the Data Store
Store each order in the pedidos group with the order number as key and the fields estado, total and fecha.
3
Connect the bot
Paste the bot token in Recibir mensaje and in the credentials of the Telegram nodes.
4
Test
Activate the workflow and send /pedido PED-1001 to your bot. Also try /pedido with no number to see the help message.
5
Activate the workflow
Workflows are installed inactive. Once everything is set, activate it.