Order confirmation via WhatsApp
When your shop registers an order, it sends the customer a WhatsApp Business confirmation with the order number and amount.
Everything is created inactive in a new folder of your account. Nothing runs until you activate it, and you can undo it for 24 hours.
What it does
Connect your shop, ERP or POS to a webhook that sends every order. The workflow checks there is a valid phone number and sends the customer a WhatsApp Business template with their name, the order number and the amount. If the phone is missing it answers with a 400 error so you can spot it at the source.
What you need: a WhatsApp Business account (Meta API) and an approved template called pedido_confirmado with three variables: {{1}} name, {{2}} order and {{3}} amount. For example: "Hi {{1}}, we received your order {{2}} for {{3}}. We will let you know when it ships."
How to use it: install the template, connect WhatsApp Business, change the template name if yours is different and point your shop to the webhook.
How to set it up
- 1
Connect the whatsapp_business credential
This template uses whatsapp_business in: Confirmar por WhatsApp. Create or pick the credential and assign it in those nodes.
- 2
Copy the webhook URL (Recibir pedido)
A new URL is generated on install. Paste it into the external system that must call this workflow.
- 3
Create and approve the template in Meta
In Meta WhatsApp Manager create a Spanish utility template called
pedido_confirmadowith 3 variables (name, order, amount) and wait for approval. - 4
Connect WhatsApp Business
In the Confirmar por WhatsApp node pick your WhatsApp Business credentials.
- 5
Send a test order
Send a
POSTto the webhook URL with{"cliente":"Ana","pedido":"PED-1001","importe":"59.90 EUR","telefono":"34600111222"}. The phone includes the country code and no symbols. - 6
Activate the workflow
Workflows are installed inactive. Once everything is set, activate it.
Related templates
Other templates that use similar nodes or integrations.
Post-purchase satisfaction survey via WhatsApp
Asks the customer how their purchase went with three quick-reply buttons and stores each rating in a Data Store.
AI agent that answers your customers on WhatsApp
Every WhatsApp message you receive is answered by an AI agent that remembers the conversation, and the reply goes back to the customer on the same channel.
WhatsApp one-time code verification (OTP)
Send a 6-digit code over WhatsApp and verify it afterwards: two ready-made webhooks to validate your users phone numbers.
Try it in under 5 minutes
Create the template in your account, connect your credentials and activate it when you are ready.
Use this template