Customer support templates
14 templates to get started in minutes, with a step-by-step guide and no code.
AI agent team chat: reception, sales and support with handoff
A single website chat served by several specialist agents that hand the conversation over depending on the topic, like a human team.
Web chat with an AI agent that answers your FAQ
A public chat for your website that answers common questions with AI and logs the ones it cannot answer.
WhatsApp one-time code verification (OTP)
Send a 6-digit code over WhatsApp and verify it afterwards: two ready-made webhooks to validate your users phone numbers.
AI agent chat that checks order status (with email verification)
Your customers ask about their order in the chat and the agent answers with real data, only after verifying their email with a code.
Support chat with an AI agent that opens tickets and summarises the urgent ones daily
The agent tries to solve technical questions in the chat and, if it cannot, opens a ticket with its urgency; every morning you get the sorted list.
Auto-reply and internal alert for your contact form
When someone fills in your contact form, confirm by email that you got it and alert your team with all the details.
Customer satisfaction survey with results dashboard
A 1-to-5 rating form with comments, an automatic alert on low scores and a dashboard with average, distribution and latest comments.
After-sales message with shipment tracking
Given a Mercado Libre order number, it checks the shipment and sends the buyer a message with the status and tracking number.
Mercado Pago refunds from your own system
A webhook receives a payment ID (and optionally an amount), refunds it in Mercado Pago and alerts you on Telegram.
Contact form that notifies a Slack channel
Includes a public contact form: every submission lands in your team Slack channel and the visitor gets a confirmation.
AI support agent that hands over to a person
An AI agent with memory solves your customers queries and, when it cannot or the customer asks, emails your team with a summary of the case.
Contact form with Telegram alert
Includes a public form: every enquiry reaches your Telegram chat and those marked urgent stand out.
Telegram bot with commands and help menu
A bot that answers /start, /ayuda, /horario, /contacto and /precios with texts you edit in a single node.
AI ticket triage routed to the right channel
AI reads every incoming ticket, classifies it (billing, technical, sales) and sends it to the matching Slack channel.
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